Welcome to Zealith Shipping Policy! We’ve created this guide to give you comprehensive and simple details about how we handle and ship your outdoor and garden furniture orders. Our goal is to guarantee a smooth, transparent, and satisfying experience from the moment you purchase to the time you receive the delivery.
1. Shipping Coverage and Restrictions
1.1 Areas We Serve
We are thrilled to ship to all 50 states within the United States.
1.2 Shipping Restrictions
At this time, we do not offer international shipping. Also, we do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.
2. Shipping Costs
2.1 Free Shipping Offer
We are pleased to offer free shipping on all orders, regardless of the order value or destination within the United States. This applies to all products available on Zealith, including large items like outdoor tables and garden benches.
2.2 No Hidden Fees
The price you see is the price you pay. We do not charge any additional shipping fees or sales tax.
3. Shipping Methods and Timeframes
3.1 Shipping Carrier
We exclusively partner with FedEx for all our shipments. FedEx’s extensive network and experience in handling large, heavy items make them an ideal partner for delivering our outdoor and garden furniture.
3.2 Shipping Process
Our shipping process consists of two phases:
Order Processing and Handling:
This takes 2-3 business days. We carefully prepare and package your order to ensure it arrives in perfect condition. This includes quality checks and secure packaging of your outdoor and garden furniture.
Transit Time:
Once your order leaves our warehouse, FedEx typically delivers within 4-7 business days.
3.3 Total Delivery Timeframe
You can expect your order to arrive within 6-10 business days from the date of purchase.
3.4 Business Days Defined
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
4. Order Tracking
4.1 Tracking Information
Once your order ships, you’ll receive a confirmation email containing:
- Your FedEx tracking number
- A link to track your package on FedEx.com
- Estimated delivery date
4.2 How to Track Your Order
You can track your order in two ways:
- Click the tracking link in your shipping confirmation email
- Visit our Order Tracking page and enter your order number and email address
5. Delivery Details
5.1 Standard Delivery
For most small to medium-sized items, FedEx will deliver to your address without requiring a signature.
5.2 Large Item Delivery
For large items like outdoor tables or garden benches:
- FedEx may contact you to schedule a delivery appointment.
- A signature may be required upon delivery.
- Please ensure someone is available to receive and inspect the item.
5.3 Failed Delivery Attempts
If you’re not available to receive your package:
- FedEx will leave a delivery attempt notice.
- They will typically make up to three delivery attempts.
- After the third attempt, the package may be held at a local FedEx facility for pickup.
6. Order Changes and Cancellations
6.1 Modifying an Order
To change an order that hasn’t shipped:
- Contact our Customer Services immediately
- Provide your order number and the desired changes
- We’ll do our best to accommodate your request
6.2 Cancelling an Order
Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Return and Refund Policy.
7. Shipping Issues
7.1 Lost Packages
If your tracking information hasn’t been updated in 5 business days:
- Contact our Customer Services team
- We’ll initiate a trace with FedEx
- If the package cannot be located, we’ll ship a replacement at no cost to you
7.2 Damaged Packages
If your package arrives damaged:
- Refuse the delivery if possible and note the damage
- If you’ve accepted the package, contact us within 48 hours of delivery
- We’ll arrange for the damaged item to be returned and send a replacement
7.3 Incorrect or Missing Items
If you receive the wrong item or items are missing from your order:
- Contact our Customer Services within 7 days of delivery
- We’ll arrange for the incorrect item to be returned (if applicable)
- We’ll ship the correct item or missing pieces at no additional cost
While we currently do not offer international shipping, we’re continuously evaluating opportunities to expand our services. Please check back for updates.
8. Environmental Commitment
We’re committed to reducing our environmental impact:
- We use recyclable packaging materials whenever possible
- We optimize our shipping routes to reduce carbon emissions
- We’re constantly exploring ways to make our shipping practices more sustainable
9. Customer Service and Contact Information
For any questions or concerns about your shipment, please don’t hesitate to contact our dedicated customer service team:
- Business Name: ZEALITH LLC
- Email: [email protected]
- Phone: +1 (575) 505-5874
- Company No: 7851502
- Hours: Monday to Friday, 9 AM to 5 PM EST
- Address: 5110 CENTRAL AVE SE , ALBUQUERQUE, NM 87108, United States
For more ways to reach us, visit our Contact Us page.
10. Related Policies
For more information on our practices, please refer to these related policies:
11. Policy Updates
This shipping policy is subject to change. Any modifications will be posted on this page with the date of revision. We encourage you to review this policy periodically.
Last Updated: 25/09/2024
Thank you for choosing Zealith for your outdoor and garden furniture needs. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience.
