Welcome to Zealith, where your satisfaction is our priority. We are committed to providing a hassle-free and risk-free shopping experience for all your outdoor and garden furniture needs. This Return and Refund Policy is detailed, comprehensive, and is part of our Terms and Conditions. By shopping with us, you agree to abide by this policy.
1. Return Eligibility
1.1 30-Day Return Window
You can return most items purchased from Zealith within 30 days of delivery for a full refund. The countdown starts from the day you receive your product, as confirmed by our shipping carrier’s delivery confirmation.
1.2 Condition of Returns
For a return to be eligible, your item must be:
- In the same condition that you received it
- Unused, in its original packaging
- Free from damage, excessive wear, or signs of use
- Complete with all accessories, parts, and documentation
1.3 Non-Returnable Items
For the safety and hygiene of our customers, the following items cannot be returned:
- Personal care items (e.g., cushions, pillows)
- Any item that has been used or shows signs of use
For a complete list of non-returnable items.
2. Return Process
2.1 Initiating a Return
To start your return:
- Log into your Zealith account
- Go to your order history and select the item you wish to return
- Follow the prompts to generate a return label
If you’re unable to access your account, please visit our Contact Us page for assistance.
2.2 Packaging Your Return
- Use the original packaging, if possible
- If original packaging is unavailable, use a sturdy box and adequate padding
- Include all original accessories, manuals, and parts
- Attach the provided return label to the outside of the package
2.3 Shipping Your Return
You can drop off your package at any FedEx location. We cover all return shipping costs for items that are not damaged or misused. For more details on shipping, please refer to our Shipping Policy.
3. Refunds
3.1 Refund Process
Once we receive and inspect your return, we’ll process your refund. You’ll receive an email notification when your refund is processed. Refunds are issued to the original payment method used for the purchase.
3.2 Refund Timeframe
Most refunds are processed within 3-5 business days after we receive your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.
3.3 Full Refunds
We offer full refunds on eligible returns within the 30-day window. The full purchase price, including any taxes paid, will be refunded. We do not charge any restocking fees.
3.4 Partial Refunds
We may issue a partial refund if the item shows signs of use or damage beyond normal inspection or if parts or accessories are missing from the return package. For more information on our refund process.
4. Exchanges
If you need a different size, color, or model of an item, return the original item following the return process outlined in Section 2 and place a new order for the desired item through our online store.
5. Damaged or Defective Items
If your item arrives damaged or proves to be defective within the 30-day return window, contact our customer service through our Contact Us page. We’ll provide a prepaid return label and send a replacement. If you prefer, we can process a full refund instead.
6. Warranty Information
For items that malfunction after the 30-day window, our products are covered under a limited warranty of 30 days from the date of purchase. If the product is found to have a manufacturing defect within this period, we will repair or replace the item at no cost to you. This warranty does not cover damage caused by misuse, abuse, or normal wear and tear.
7. Late or Missing Refunds
If you haven’t received your refund within 2 weeks of our confirmation email, please check your bank account again or contact your credit card company. If you’ve done the above and still have not received your refund, please visit our Contact Us page.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. The gift giver will not be notified of the return.
9. Exceptions and Special Circumstances
For orders of 5 or more of the same item, please get in touch with our Customer Services Department for return instructions. Items that have been customized may not be eligible for return unless defective. Items received as part of a promotion or bundle may be subject to different return conditions.
10. Customer Rights
This Return and Refund Policy does not affect your statutory rights as a consumer.
11. Customer Service Contact
For any questions or concerns about returns or refunds, please contact our customer service team:
- Business Name: ZEALITH LLC
- Email: [email protected]
- Phone: +1 (575) 505-5874
- Company No: 7851502
- Address: 5110 CENTRAL AVE SE, ALBUQUERQUE, NM 87108, USA
12. Policy Updates
We reserve the right to modify this policy. Any changes will be posted on this page with a revised date. Changes will not apply to returns in progress. We encourage you to review this policy periodically.
By using our website and making purchases, you agree to this Return and Refund Policy. Please read our Privacy Policy for more information on how we use your data. For questions about our terms of sale, please refer to our Terms and Conditions.
Thank you for choosing Zealith. We appreciate your business and are committed to providing you with high-quality outdoor and garden furniture and excellent customer service.
